Google Calendar data
To stop Google Calendar synchronization, open your Lineset business's Connections page and disconnect Google Calendar. This removes stored Google access and refresh tokens, selected-calendar details, and cached busy times. Lineset also requests revocation of Google's authorization. You can independently revoke Lineset's access through your Google Account connections. Revoking access through Google does not itself delete data stored in Lineset.
Disconnecting does not delete Lineset appointments or events already written to Google Calendar. To request deletion of remaining Google account identifiers, connection history, appointment-sync records, or calendar-derived availability saved in scheduling conversations, email support@lineset.app with the subject "Google Data Deletion Request". Include your Lineset business name and the Google account email you connected. We will verify the request and confirm when deletion is complete, or explain any retention required by law. You can remove events already written to Google Calendar directly in Google Calendar.
Facebook Messenger data
When you message a Facebook Page that uses Lineset, we receive your Page-scoped user ID, message content, image attachments, and related message details. If Meta makes them available, we may also receive your display name. See our Privacy Policy for more information.
Meta does not provide Lineset with your email address through your Messenger profile. We receive it only if you include it in a message.
Request deletion
- Send an email to support@lineset.app with the subject line "Data Deletion Request".
- Identify the Facebook Page you messaged and the approximate date of the conversation. Include any other details that can help us locate it.
- We may request additional information to verify and complete your request. We will confirm by email when the request is complete.
What gets deleted
When we complete a verified request, we remove:
- Your page-scoped user ID (PSID)
- Your display name, if received from Meta
- Message content and image attachments associated with your PSID
Records held by the business
If the business saved information from your conversation separately as a customer or lead record, contact that business directly to request its deletion. Lineset processes those records on the business's instructions.
Questions
If you have any questions about the deletion process, contact us at support@lineset.app.