Facebook Messenger data
When you message a Facebook Page that uses Lineset, we receive your Page-scoped user ID, message content, image attachments, and related message details. If Meta makes them available, we may also receive your display name. See our Privacy Policy for more information.
Meta does not provide Lineset with your email address through your Messenger profile. We receive it only if you include it in a message.
Request deletion
- Send an email to support@lineset.app with the subject line "Data Deletion Request".
- Identify the Facebook Page you messaged and the approximate date of the conversation. Include any other details that can help us locate it.
- We may request additional information to verify and complete your request. We will confirm by email when the request is complete.
What gets deleted
When we complete a verified request, we remove:
- Your page-scoped user ID (PSID)
- Your display name, if received from Meta
- Message content and image attachments associated with your PSID
Records held by the business
If the business saved information from your conversation separately as a customer or lead record, contact that business directly to request its deletion. Lineset processes those records on the business's instructions.
Questions
If you have any questions about the deletion process, contact us at support@lineset.app.