Who we are
Lineset is operated by Weavemade LLC ("Lineset", "we", "us", or "our"). Lineset provides lead management, communications, and scheduling software for service businesses. This policy explains how we collect, use, and share personal information, including information received through Google APIs and Meta's platforms.
Information we collect
- Business account information: name, email address, business details, and information about use of Lineset.
- Website and product usage information: pages and URLs viewed, including URL query parameters, referrers, browser and device information, and selected button or form interactions. We use PostHog to associate this activity with a persistent browser identifier stored in cookies and local storage and, when you sign in, with your Lineset account. PostHog may also record sessions that recreate interactions and visible page content. Standard form input values are masked in session recordings, and password values are always masked. The Google Calendar account and calendar-selection details displayed in our connection controls are excluded from autocapture and session replay.
- Meta connection information: the connecting user's Meta account ID and name, connected Facebook Page IDs and names, access tokens, and permission status. Stored access tokens are encrypted.
- Facebook Messenger information: a message sender's Page-scoped user ID, message text, image attachments, message identifiers, timestamps, and replies sent through Lineset. If Meta makes it available, we may also receive the sender's display name.
Meta does not provide us with a Messenger sender's email address through the sender's profile. We receive an email address, phone number, or other contact information only if the sender includes it in a message or the business adds it to Lineset separately.
Google user data and Google Calendar
Connecting Google Calendar is optional. We access Google user data only after you authorize Lineset through Google's consent screen. The restrictions in this section apply to information received from Google APIs and to information derived from it, and take precedence over the general information-use, sharing, and retention provisions elsewhere in this policy.
What we access and store
- Google account and authorization information: your Google account identifier, email address and email verification status, authorized permissions, OAuth access and refresh tokens, and connection status and timestamps. We store the account identifier, email address, permissions, encrypted tokens, and connection records to maintain and identify your connection.
- Calendar information: identifiers, names, time zones, access roles, and primary-calendar status for calendars you can write to, so you can choose a calendar. We store the selected calendar's identifier, name, time zone, and access role.
- Availability and synchronization information: busy period start and end times from your selected calendar, cached availability and refresh timestamps, calendar-change notification identifiers, and identifiers that link Lineset appointments to Google Calendar events. Our current Google Calendar integration uses free/busy times for availability checks and does not currently import the titles, descriptions, locations, or attendees of your existing Google Calendar events.
How we use Google user data
We use Google user data only to provide or improve Lineset's user-facing calendar connection, availability, and appointment-scheduling features. This includes identifying the connected account, letting you select a calendar, blocking unavailable times to prevent double bookings, refreshing availability when your calendar changes, and creating, updating, or deleting Google Calendar events for appointments managed in Lineset. When a business enables automated scheduling, available appointment times derived from calendar availability are also used by its Lineset assistant to offer and book appointments.
We do not sell Google user data or use or transfer it for advertising, including personalized, interest-based, or retargeted advertising; data brokering or information resale; creditworthiness or lending; or building databases unrelated to Lineset's user-facing scheduling features.
We do not use Google Workspace APIs or retain, use, or transfer data obtained through them to develop, improve, or train non-personalized, generalized, or foundational artificial intelligence (AI) or machine learning (ML) models.
How we share Google user data
- Your connected Lineset business: connection details and scheduling availability are available to authorized users of the business you connect. Customers using that business's booking features see available appointment times, not your existing Google event contents.
- Google: we send authorization and calendar requests to Google. When syncing a Lineset appointment, we send its title, start and end times, service details, notes, customer name and contact information, and service address, when present, to your selected Google calendar. Its Google Calendar sharing settings control who can access those events.
- Service providers: providers that handle Google user data on our behalf may process it only as needed to deliver or improve these user-facing features with your consent, such as hosting, storage, and appointment notifications. If automated scheduling is enabled, our AI service provider, OpenAI, processes available appointment times to help the assistant offer and book appointments, not to train models. We do not send your Google access or refresh tokens or existing Google event contents to the AI provider.
- Limited exceptions: we may disclose Google user data when necessary for security purposes or to comply with applicable law. Any transfer as part of a merger, acquisition, or sale of assets requires your explicit prior consent.
Our employees and contractors may access Google user data only with your affirmative agreement to view specific data for support, when necessary to investigate security issues, bugs, or abuse, or when required by applicable law. These restrictions also apply to our service providers.
Protection, retention, and deletion of Google user data
We use HTTPS to protect Google user data in transit, encrypt stored OAuth access and refresh tokens, and restrict access through authenticated, organization-scoped permissions. We retain connection information and refresh cached busy times while your calendar is connected to provide scheduling and synchronization.
You can disconnect Google Calendar in your Lineset business's Connections page. Disconnecting stops synchronization and removes stored access and refresh tokens, selected-calendar details, and cached busy times. We also request revocation of Google's authorization. You can independently revoke access through your Google Account connections. Revoking access through Google stops future access but does not itself delete data already stored in Lineset.
Disconnecting does not delete appointments already created in Lineset or events already written to Google Calendar. Remaining account identifiers, connection history, appointment-sync records, and available times saved in scheduling conversations are retained only as needed to provide those features, for security, or to meet legal requirements, then deleted. To request deletion of retained Google user data, email support@lineset.app. See our data deletion instructions.
Lineset's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements, and the Google Workspace API User Data and Developer Policy.
How we use information
We use information to connect Facebook Pages, receive and organize messages, identify conversations and senders, let the Page's business view and reply to messages, provide support, secure and troubleshoot Lineset, and comply with legal obligations. We do not use Meta Platform Data for advertising or sell it.
How we share information
- The connected business: Messenger information is shown to the business that owns the Facebook Page that received the message.
- Meta: we send information to Meta when connecting a Page or delivering a reply through Messenger.
- Service providers: vendors that provide hosting, storage, email delivery, analytics, session replay, security, and other services needed to operate Lineset.
- Legal and safety reasons: when required by law or necessary to protect rights, safety, and security.
SMS notifications and mobile information
Account holders can choose to receive account notifications from Lineset by text message, such as an alert when a new lead request arrives or a new message is received. Text notifications are off by default. You turn them on per notification type in your notification settings, and you can turn them off there at any time or by replying STOP to any message. Consent to receive text messages is not required to create or keep a Lineset account.
Message frequency varies based on activity in your account. Message and data rates may apply. Reply HELP for help or contact support@lineset.app.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that support delivery of the messaging program.
Retention
We retain information for as long as reasonably necessary to provide Lineset, comply with customer instructions and legal obligations, resolve disputes, and protect the service. We delete or de-identify information when it is no longer needed for these purposes.
Your choices and deletion requests
To request access to, correction of, or deletion of information associated with you, email support@lineset.app. Messenger senders should identify the Facebook Page they messaged and the approximate date of the conversation. We may request additional information to verify the request. See our data deletion instructions for details.
If information from a conversation has been saved separately by the connected business as a customer or lead record, contact that business directly. We process those records on the business's instructions.
Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No method of storage or transmission is completely secure.
Changes to this policy
We may update this policy as our services or legal obligations change. We will post the updated policy here and revise the date above. If we change how we access, use, store, or share Google user data, we will notify affected users and obtain their consent before using that data in a new way or for a different purpose.
Contact
For privacy questions or requests, contact:
- Email: support@lineset.app
- Mailing address: 7533 S Center View Ct, Ste N, West Jordan, UT 84084, USA